Property services for businesses, landlords and agents

Our commercial clients are the people responsible for property that is not their home: private landlords with one flat or a portfolio, letting and managing agents, insurers and loss adjusters, facilities managers, and businesses with premises that need to keep running. What they have in common is that a problem at the property is their problem to solve, usually quickly, often remotely, and always with someone else's expectations attached.

Reactive work is the emergency line, used by account clients in exactly the way a homeowner uses it, with the same response times and the same commitment to confirming the price before dispatch. The difference is that we already hold your access arrangements, your authorisation limits and your reporting preferences, so the call is shorter and the paperwork arrives in the format you need.

Planned work covers everything with a date on it: gas safety records, electrical inspections, boiler servicing, void property turnarounds, and the maintenance a building needs to stay compliant and lettable. We schedule it, remind you before it falls due, and send the certificate when it is done.

Account clients can choose a response-time tier that suits the property, from same-day for genuine emergencies to next-working-day for routine repairs. Every job is confirmed by email on dispatch, on completion, and with photographs where the work is not visible to you. We report on request, monthly for contract clients, in a format that can go straight to a landlord or a board.

Whatever the mix of trades on a job, or across a month, you receive one invoice, itemised by property, with certificates attached. Terms are agreed at the start of the relationship. Our rate card is the same one published on the pricing page; contract clients receive agreed rates in writing.

The pages below describe what we offer to each sector in more detail.