A maintenance contractor that works the way your agency does
Jobs raised through your portal, tenants liaised with directly, keys held securely, and reports that go straight to the landlord file.
- Response
- within 60 minutes
A letting or managing agent does not need another contractor who rings the office with questions. You need one that picks up the job from the system you already use, deals with the tenant, does the work, and sends back the evidence. That is how we set ourselves up for agencies.
We take jobs through your property management portal, by email, or by phone, whichever you use. Each job is acknowledged, priced within your authorisation limits, and confirmed back with a scheduled time. The engineer contacts the tenant directly to arrange access, and we chase if they do not respond, so your property manager is not the go-between.
Tenant liaison and access
We hold keys where you would like us to, logged and stored securely, so void properties and non-responsive tenants do not stall a job. Engineers carry identification and confirm it against the tenant contact details you hold, and we record every attendance, including no-access visits, so you have the audit trail if a dispute arises later.
Compliance across the portfolio
We keep the certificate calendar for every property you put on the account: gas safety records annually, electrical inspections at least every five years, and anything else the property or its licence requires. You get a monthly view of what is due, what is booked and what is complete, and a copy of every certificate the day it is issued.
Every trade
One of the reasons agencies use us is that the job does not have to be categorised before it is raised. A tenant reporting water through the ceiling might need a plumber, a roofer or an electrician, and we send the right one after a short conversation with them. The pricing page has the rate card; agencies receive agreed rates in writing.
For agencies
- 01Jobs raised through your portal, email or phone
- 02Priced within agreed authorisation limits
- 03Direct tenant liaison for access, with chasing
- 04Secure key holding, logged and audited
- 05No-access visits recorded
- 06Photographs and reports in landlord-ready format
- 07Monthly compliance view across the portfolio
- 08Certificates supplied the day they are issued
- 09One invoice per property or per month, as you prefer
A typical job
- Stage 1
Raised
The job arrives via your portal or inbox and is acknowledged within the working hour.
- Stage 2
Priced and scheduled
Within your authorisation limit we book it; above it we send a quote for approval.
- Stage 3
Tenant contacted
The engineer arranges access directly and we chase non-responders on your behalf.
- Stage 4
Completed and reported
Photographs, a written note and any certificate go back through the portal or by email.
- Stage 5
Invoiced
One line per job, one invoice per property or per month, on agreed terms.
Ask me anythingQuestion 01 of 03Question 02 of 03Question 03 of 0301Which property management systems do you work with?
Any that can email a job or give us a contractor login. We work in your system rather than asking you to work in ours, and we confirm the process at set-up.
02How do you handle out-of-hours tenant emergencies?
Tenants can be given the emergency line directly, with a script that tells them what qualifies. We attend within your emergency authorisation limit and report to the property manager the next working morning.
03Do you provide the documentation we need for our approved contractor list?
Yes. Public and employer's liability insurance, Gas Safe, NICEIC and other accreditations, health and safety policy and risk assessments, and DBS confirmation for engineers, on request.
Add us to your contractor list
We will send insurance, accreditation and health and safety documents the same day, and set up the account once you are happy.
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