Our rates, stated before you ring
Standard hours, out-of-hours, callout fee, hourly rate and what is included, set out plainly. We tell you the price before an engineer is dispatched, and we quote planned work free with no obligation.
- Response
- within 60 minutes
How our pricing works
Most people ringing a tradesperson at night are worried about two things: whether anyone will come, and what it will cost when they do. This page deals with the second.
Our standard hours are Monday to Friday, 8am to 6pm. Work booked within those hours is charged at the standard callout and hourly rate below.
Evenings, weekends and bank holidays carry a higher rate. We do not claim that a plumber at 2am costs the same as a plumber at 2pm, because it does not, and a company that claims otherwise is recovering the difference somewhere less visible. What we commit to instead is this: we tell you the price before an engineer is dispatched. The callout figure is confirmed on the phone, any additional time is charged at the rate you were told, and parts are quoted before they are fitted. Nothing is added on arrival.
For planned work, such as a new consumer unit, a set of misted units, a lock upgrade or a roof repair, we visit or take details, and send a written quote free of charge and with no obligation. The quote is the price unless something genuinely unforeseen appears, in which case we stop and talk to you before continuing.
Estimate your job
Pick a typical job and whether it is standard or out of hours. The figure is a guide; the price you pay is the one we confirm on the phone before anyone is dispatched.
1 hour, first hour in the callout
£75
- Callout, standard (first hour)
- £75
- No extra time
- £0
A guide, not a quote. The price you pay is the one confirmed on the phone before anyone is dispatched.
Confirm it: call 07343 065023Placeholder figures until the rate card is confirmed. Parts and materials are quoted before fitting.
Rate card
The same structure across plumbing, electrical, locksmith, glazing and roofing. Figures are indicative; the exact amount for your job is confirmed on the phone before dispatch.
- 01Callout, standard hoursFrom£75Monday to Friday, 8am to 6pm. Includes the first hour on site
- 02Callout, out of hoursFrom£145Evenings, weekends and bank holidays. Includes the first hour on site
- 03Hourly rate after the first hour, standard hoursFrom£55Charged in half-hour units
- 04Hourly rate after the first hour, out of hoursFrom£85Charged in half-hour units
- 05Parts and materialsAt the price quotedQuoted before fitting. Receipts available on request
- 06Planned workWritten quoteFree, no obligation, valid for 30 days
Placeholder figures. Replace with the confirmed rate card before publishing. All prices include VAT unless stated. Parking and congestion charges, where unavoidable, are passed on at cost and mentioned when we quote.
Standard hours and out of hours: what changes and what does not
Two columns, so there is no ambiguity about which rate you are on.
- WhenMonday to Friday, 8am to 6pmEvenings, weekends and bank holidays
- Callout feeStandard rateHigher rate, stated on the phone
- Hourly rateStandard rateHigher rate, stated on the phone
- Price confirmed before dispatch
- Parts quoted before fitting
- Same engineers, same standards
- Written record of work done
What the callout includes
- 01Travel to your property anywhere in our coverage area
- 02The first hour of an engineer's time on site
- 03Diagnosis and a clear explanation of what is wrong
- 04Making safe: isolating water, electrics or securing an opening
- 05Common parts carried on the van, quoted before fitting
- 06A written record of what was found and what was done
- 07A quote for any follow-on work, with no obligation
Ask me anythingQuestion 01 of 05Question 02 of 05Question 03 of 05Question 04 of 05Question 05 of 0501Is the price you give on the phone the price I pay?
For the callout, yes. It covers travel and the first hour on site. If the job needs more time, it is charged at the hourly rate you were told; if it needs parts, they are quoted before they are fitted. Nothing is added that you have not agreed to.
02What happens if the engineer cannot fix it on the first visit?
You pay the callout, which covers the diagnosis and making safe. We then quote the follow-on work in writing, with no obligation. If it needs a part we have to order, we book a return visit and there is no second callout fee for completing the same job.
03Do you charge for a quote on planned work?
No. Quotes for planned work are free and carry no obligation. Where we need to visit to measure or inspect, that visit is also free unless it involves diagnostic work, in which case we say so first.
04Why are out-of-hours rates higher?
Because it costs more to have qualified engineers available at 3am on a Sunday, and we would rather state that than hide it in the hourly rate. We will also tell you on the phone if we think the job can safely wait until standard hours.
05How do I pay?
Card, bank transfer or, for account customers, monthly invoice. Payment is due on completion for one-off work. Landlords, agents and commercial clients can set up an account through the commercial pages.
Want a figure for your job?
Ring for an emergency and we tell you the callout price on the phone. For planned work, send us the details and we quote in writing.
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