Emergency Plumber in Manchester

It is answered by our own dispatch team, who know the engineers and the area. They can tell you what to do in the meantime and give you a real arrival time, not a script.

Typically within sixty minutes in our twelve priority areas. Elsewhere across Greater Manchester and north Cheshire we tell you a realistic time on the phone. If we cannot meet a time we will say so, not promise and miss it.

Yes. Evenings, weekends and bank holidays carry a higher rate than standard hours, and the pricing page says so plainly. What does not change is that you are told the figure before anyone is dispatched.

We will tell you on the phone if we think it can wait, and what the price difference is. The decision is yours. If you would still like someone tonight, we come.

Across Manchester, Trafford, Stockport and Salford the typical arrival is within 60 minutes of the call. We give you a realistic time based on where the nearest available engineer is, not an optimistic one, and the engineer rings when they are on their way. For Wilmslow and the Cheshire towns it can take longer at night, and we say so on the phone rather than let you find out.

Yes. Out-of-hours callouts are charged at a higher rate than daytime visits. The daytime rate, the out-of-hours rate, the callout fee and what it includes are on our pricing page, and you hear the figures for your job before an engineer is dispatched. If a full repair can safely wait until morning, we tell you, because the daytime rate is lower and it is your money.

If water is escaping and you can reach the stopcock safely, yes. It is usually under the kitchen sink, in a downstairs toilet or by the front door, and turns clockwise to close. Then open the cold kitchen tap to drain the pressure. If water is near electrics, switch the circuit off at the consumer unit first. Our guide to what to do when a pipe bursts walks through it.

Most emergency jobs are repaired on the first visit: the van carries fittings, pipe, valves, cistern parts and common cartridges. Where a repair needs a manufacturer boiler part, daylight to trace a leak, or floorboards up in an occupied house, we make it safe tonight, price the follow-up in writing and return at the daytime rate. You will not pay a night rate for work that can wait.

Stop the water and call us first; insurers expect you to limit the damage. Take photographs of the leak, the damaged area and any affected belongings before anything is moved, and keep our invoice, which itemises the fault and the repair. Most escape-of-water claims cover the resulting damage rather than the plumbing repair itself, so check your policy wording or ask us and we will explain what we normally see.