Insurance repairs: make safe, document, reinstate
Escape of water, storm damage and burglary claims handled from the first emergency visit through to the report your adjuster needs and the repair itself.
- Response
- within 60 minutes
What we do on a claim
Most insurance work starts as an emergency. A pipe bursts, a roof lets in a storm, a door is forced. The first visit is the same one any customer gets from our emergency line: we stop the water, board the opening, secure the door, at any hour, with the price confirmed before dispatch. The difference for a claim is what we do while we are there.
We photograph the cause and the damage before we touch anything, and again after the make-safe. We note what we found, in plain language: where the water came from, what had failed, how the entry was forced. That record goes to you, or to your adjuster or claims handler, the next working day, in a format they can use without ringing us for clarification.
Escape of water
The most common domestic claim, and the one where speed matters most. We isolate and repair the source, identify what has been affected, and where drying is needed we say so and can arrange it. Our report describes the cause, which is what determines cover, and separates the repair to the pipe from the reinstatement of what it damaged.
Storm and roof damage
We make the roof watertight as soon as conditions allow, document the damage from the roof and from inside, and distinguish storm damage from wear, honestly, because adjusters will. Our emergency roof leak page covers the first visit.
Burglary and malicious damage
Doors, frames, locks and glass are made safe the same night, with the crime reference recorded on our report. Locks are changed where keys were taken. We photograph the point of entry before repair, which the police and the insurer both ask for. Our burglary repair and make-safe page has the detail.
Reinstatement
Once the claim is agreed, we quote the permanent repair across whichever trades it needs, on one quote, and carry it out as one job. For adjusters and claims handlers we can work on an approved-contractor basis with agreed rates, and we invoice the insurer directly where that is the arrangement. Our rates are on the pricing page.
What we supply for a claim
- 01Emergency make-safe at any hour, price agreed first
- 02Photographs before and after the make-safe
- 03Written cause-and-damage report, next working day
- 04Crime reference recorded for burglary claims
- 05Repair and reinstatement separated on the quote
- 06One quote across all trades involved
- 07Direct invoicing to the insurer where agreed
- 08Approved-contractor rates for adjusters and handlers
Make safe
Report
Quote
Reinstate
From incident to reinstatement
Ask me anythingQuestion 01 of 03Question 02 of 03Question 03 of 0301Will my insurer accept your report?
Our reports describe cause, damage and work done with dated photographs, which is what adjusters ask for. We are happy to speak to a claims handler directly, and we can provide additional detail if requested.
02Do I have to pay for the make-safe before the claim is agreed?
The emergency callout is payable on completion, as with any customer, and is almost always recoverable under the policy. Where we have an approved-contractor arrangement with your insurer, we invoice them directly.
03Can you do the repair as well as the emergency visit?
Yes, and it is usually simpler for everyone. We quote the reinstatement across whichever trades are needed and carry it out as one job once the claim is approved.
Claim in progress?
Ring for the make-safe now; the paperwork follows. Adjusters and handlers, talk to us about approved-contractor terms.
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